FAQ
Ordering
Who can buy DROWN?
Only adults aged 18 and over. Every order needs a date of birth, and it is against the law to buy alcohol for anyone under 18.
Why do you ask for my date of birth?
Some states' liquor laws require us to record a date of birth for online sales. We store it against your order and use it only to confirm you're 18 or over. We may ask for further proof of age before we post your order.
Do you have multi-bottle pricing?
Yes, and it's applied automatically in your cart:
- 2 or more bottles: $70 a bottle ($7 off each)
- 6 or more bottles: $66 a bottle ($11 off each)
Delivery also costs less per bottle the more you order.
How can I pay?
With the cards and wallets shown at checkout. Buy now, pay later services aren't available for alcohol.
Delivery
Where do you deliver?
To street addresses in Queensland, New South Wales, the ACT, Victoria, Tasmania, South Australia and Western Australia. We don't currently deliver to the Northern Territory, PO boxes, parcel lockers or alcohol-restricted communities.
How much is delivery?
Delivery is charged by weight and shown at checkout before you pay, from $23.95 for one bottle.
How long will it take?
We post orders with Australia Post within 3 business days. They usually arrive 3–5 business days after posting (5–8 to WA). Remote areas can take longer. We email you a tracking link when your order ships.
Signature or safe place?
You choose at checkout. With signature on delivery, an adult aged 18 or over signs for the parcel and may be asked for photo ID. With safe place, you authorise Australia Post to leave it at your address, and it must be collected by an adult aged 18 or over. Orders to South Australia always need a signature.
What if I'm not home?
Australia Post will leave a card and hold the parcel at your local Post Office. You'll need photo ID to collect it, and it must be collected by an adult aged 18 or over.
Can I send DROWN as a gift?
Yes. Enter the recipient's address at checkout. The recipient must be 18 or over, and we may require a signature on gift orders.
Returns
My bottle arrived broken or leaking.
Email hello@drownspirits.co with your order number and photos of the bottle and packaging, ideally within 7 days of delivery. We'll send a free replacement or give you a full refund, whichever you prefer.
Can I return it if I change my mind?
We don't offer change-of-mind returns on alcohol. Your rights under the Australian Consumer Law aren't affected. See our Refund Policy.
The vodka
How is DROWN made?
Start to finish in our own licensed distillery in QLD. We ferment it, distil it and bottle it ourselves, in small batches. Each bottle is 700 mL at 40% Alc/Vol.
How should I drink it?
Ice-cold and neat, over ice, or as the base of a martini. Please enjoy it responsibly.
Still have a question?
Email hello@drownspirits.co and we'll reply within two business days.